Customer Services Assistant - York

Administration
Ref: 302 Date Posted: Thursday 25 Nov 2021
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Optimum Recruitment Group are proud to be working with a well established and successful business based in York City Centre, who are looking to appoint to a number of Customer Service Assistant opportunities due to organisational growth.

Your role would be to deliver first rate customer service to all potential and existing customers, ensuring all elements of the service are delivered to a high quality and on time.

You will communicate with all customers in an effective and efficient manner to ensure the products and services of our client are delivered at the highest standard. 

You will also work as part of a team to deliver the service and to undertake any task required to fulfil team and individual performance objectives.

The role would suit you if you have following skills and experiences:

  • Proven track record of working in a customer service environment and delivering to deadlines and targets.
  • Be able to demonstrate an engaging and enthusiastic interest in travel and in particular the key unique selling points of our products and services.
  • Have experience of working in a busy telephone environment and ideally telephone experience of inbound and outbound call handling.
  • Be able to work under pressure to meet deadlines with strong attention to detail and accuracy.
  • Have excellent verbal and written communication skills.
  • Have strong influencing skills.
  • Have excellent IT skills, including keyboard skills and Microsoft packages Windows / Office / Outlook / Explorer.
  • Demonstrate good time management skills.

Does this sound like an opportunity for you or something you would like to be trained in? Apply today!

Salary £20,000 plus benefits